Terms of Service

Business Information

This service is provided by EKSARIA, vl. David Jankulovski, a sole proprietorship registered in Croatia and operating as a professional 3D printing service provider.

For registration and company details, please see our Impressum. For data controller information and how we process personal data, please see our Privacy Policy.

Governing Law and Jurisdiction

These Terms of Service are governed by Croatian law. Where mandatory consumer protection rules of your country of habitual residence apply, this choice of law does not deprive you of those protections. Any court proceedings are subject to applicable jurisdiction rules; consumers may bring claims in the courts available to them under those rules.

Service Description

Eksaria provides professional 3D printing services for prototypes, custom parts, and production runs. We accept STL, 3MF, OBJ or STEP files and provide price estimates in a few moments based on your selected print settings. You may check out as a guest or with an account. Guest checkouts use a temporary session and you may create an account afterward to keep your order history.

AI Assistant: Our website features an AI-powered chatbot to assist with general inquiries. While we strive for accuracy, AI-generated information is for informational purposes only and should be verified by our team for specific technical or pricing requirements.

User Responsibilities

• You must own or have permission to use any 3D models you upload
• Files must be in STL, 3MF, OBJ or STEP format and under 100 MB
• You are responsible for the accuracy of your shipping information
• If using locker delivery (BoxNow), you are responsible for collecting the package within the specified timeframe
• You must provide accurate payment information
• You must comply with all applicable laws and regulations

Data Processing and Privacy

By using our services, you acknowledge that we will process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

For detailed information about how we process your data, your rights under GDPR, and how to exercise those rights, please see our Privacy Policy.

• We process personal data under the legal bases described in our Privacy Policy (for example contract, legitimate interest, legal obligation, and consent where required for optional cookies or marketing)
• You have the right to withdraw consent for optional data processing at any time
• You have the right to access, rectify, and delete your personal data
• You have the right to data portability and to object to processing
• You can exercise these rights by contacting us or through your account settings

Consumer Rights and Withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email to contact@eksaria.com).

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Important: The right of withdrawal does not apply to goods made to your specifications or clearly personalized, or goods which are liable to deteriorate or expire rapidly. Custom 3D printed items may fall under this exception regardless of whether production has begun.

For detailed refund procedures and eligibility criteria, please see our Refund Policy.

Payment Terms

Payment is required at the time of order placement. We accept major credit and debit cards and other methods available through Stripe at checkout (which may include PayPal, Bancontact, Revolut Pay, and Satispay depending on your location). Prices are displayed in EUR. EKSARIA uses the VAT exemption for small businesses under Article 90 of the Croatian VAT Act, so no VAT is charged on our prices or invoices.

Pricing: All prices are calculated based on material costs, print time, and complexity. Quantity (bulk) discounts and active site promotions may apply automatically in the quoter. Final pricing will be confirmed before payment processing. The total shown at checkout, including shipping, is the amount you pay. Any duties or fees that your local jurisdiction may impose are not included.

Currency: All prices and payments are in EUR.

Custom Services: For custom projects, bulk orders, or specialized requirements, you can contact us directly at contact@eksaria.com to discuss your needs and receive a personalized quote. Custom orders may have different payment terms and timelines as agreed upon during consultation.

For detailed shipping information, delivery times, and international shipping terms, please see our Shipping Policy.

Printability review and cancellation

After payment, we review each file before production. Quotes from the quoter are estimates based on the settings you choose. They do not guarantee that a model can be printed reliably on our equipment. If the geometry is too thin, unstable, or otherwise too difficult or impractical to print to a professional standard, we may cancel the order before printing starts. We will notify you at the email used at checkout and refund the amount you paid, including shipping, within 14 days of that notice. This does not replace your statutory consumer rights described above.

Refund timing and eligibility are described in our Refund Policy.

Coupon Codes

We may sometimes issue a coupon code with a purchase as a thank-you (for example printed on a paper slip with your order). Coupons are discretionary. Coupon rules:

• A code must be activated by us before it can be used
• Unless stated otherwise, an activated code is valid for about 3 months (90 days) from activation
• Only one coupon may be used per order
• Coupons apply to merchandise (printed items) only and do not discount shipping unless we state otherwise
• Entering a code in the cart or starting checkout does not consume it. A code is used only after that order is successfully paid
• Abandoned or unpaid checkouts do not invalidate an otherwise valid code
• Coupons cannot be combined with other coupon codes
• We may disable codes in cases of abuse, error, or fraud

Thank-you coupons are a goodwill gesture. We do not guarantee a coupon with every order, and an activated code is only valid until the stated expiry date.

Intellectual Property

You retain ownership of your 3D models. We do not claim any rights to your designs. However, you grant us a limited license to use your files solely for the purpose of fulfilling your order.

If you agree at checkout that we may show your piece, you also allow us to use photos of your completed print for promotional and portfolio purposes. You can decline this option without affecting your order.

Warranty and Quality Guarantee

We warrant that our 3D printing services will be performed with reasonable care and skill using professional-grade equipment and materials. We guarantee that:

• Printed items will match the specifications provided in your order
• Materials used will be as specified in your order
• Print quality will meet professional standards
• Items will be free from manufacturing defects

If we fail to meet these standards, we will, at our option, reprint the item at no additional cost or provide a full refund for the defective item.

Quality guarantee: 30 days from delivery for manufacturing defects. This commercial guarantee does not affect your statutory consumer rights. It does not cover damage caused by misuse, normal wear and tear, or modifications made after delivery.

Limitation of Liability

Our liability is limited to the amount paid for the specific order, except where prohibited by Croatian law. We are not liable for any indirect, incidental, or consequential damages, including but not limited to:

• Loss of profits, business, or revenue
• Loss of data or information
• Loss of goodwill or reputation
• Special, indirect, or consequential loss or damage
• Errors or inaccuracies in information provided by the AI Assistant

Important: Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather conditions
• War, terrorism, civil unrest, or government actions
• Labor disputes, strikes, or industrial action
• Power outages, internet failures, or technical infrastructure issues
• Shortages of materials or equipment beyond our control

In the event of force majeure, we will notify you as soon as possible and work to minimize the impact on your order. If the delay exceeds 30 days, either party may cancel the contract.

Dispute Resolution

Any disputes arising from these terms or your use of our services will be resolved through the following process:

1. Direct Communication: We encourage you to contact us directly at contact@eksaria.com to resolve any issues amicably.
2. Mediation: If direct communication fails, we may attempt mediation through a mutually agreed mediator.
3. Legal Proceedings: If mediation fails, either party may bring proceedings before a court with jurisdiction under applicable law.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. We will notify you of material changes via email or through our website.

Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you must stop using our services and may request a refund for any pending orders.

Croatian Law Compliance

These terms comply with the Croatian Consumer Protection Act, the Croatian E-commerce Act, and all applicable Croatian and EU regulations, including:

• General Data Protection Regulation (GDPR)
• Croatian Consumer Protection Act
• E-commerce Directive implementation
• Distance Selling Regulations
• Product Liability Laws

Contact for Legal Matters: For any legal inquiries or to exercise your rights under Croatian law, please contact us at contact@eksaria.com or by post to our registered address.